Policies
Glow by Heaven — Policies
Privacy Policy
This Privacy Policy (“Policy”) governs the manner in which Glow by Heaven (“Company,” “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (“you” or “customers”) of our website www.glowbyheaven.com (“Site”). By accessing or using this Site, you agree to the terms of this Policy.
1. Collection of Personal Information
We may collect the following categories of personal information:
- Name, email address, contact number, billing and shipping details
- Payment and transaction details (processed securely through third-party payment gateways)
- Technical information such as IP address, browser type, and cookies
2. Use of Information
Your information may be used for the following purposes:
- Processing and fulfilling orders
- Communicating order updates, offers, or marketing communications (only with consent)
- Improving our products, user experience, and site functionality
- Complying with legal and regulatory obligations
3. Data Security
We implement industry-standard security measures and encryption protocols. However, no online system is entirely secure, and we disclaim liability for unauthorized access beyond our reasonable control.
4. Disclosure of Information
We may share your information only when necessary with:
- Payment processors, logistics partners, and service providers
- Government or law enforcement authorities where required by law
We do not sell or rent personal data to third parties.
5. Your Rights
You may access, correct, or request deletion of your data by contacting us. Marketing emails can be unsubscribed from at any time.
6. Contact Us
If you have questions regarding this Privacy Policy, please contact Glow by Heaven through our official communication channels listed on our website.
Terms & Conditions
These Terms & Conditions (“Terms”) constitute a legally binding agreement between Glow by Heaven and users of www.glowbyheaven.com. By accessing, browsing, or purchasing from our Site, you acknowledge that you have read and agreed to these Terms.
1. Eligibility
You must be 18 years or older, or access the Site under parental or guardian supervision, to make purchases.
2. Product Information and Pricing
We make reasonable efforts to ensure accuracy of all product descriptions and pricing. However, errors, omissions, or discrepancies may occur, and the Company reserves the right to correct them without prior notice. All prices are subject to change at our discretion.
3. Orders and Payments
All orders are subject to acceptance and availability. Glow by Heaven reserves the right to cancel or refuse any order for reasons including but not limited to suspected fraud, pricing errors, or stock limitations. Payments are securely processed through verified third-party gateways. The Company shall not be liable for payment failures beyond its control.
4. Intellectual Property
All content, product images, and trademarks displayed on this Site are the exclusive property of Glow by Heaven. Unauthorized use, reproduction, or distribution is strictly prohibited.
5. Limitation of Liability
To the fullest extent permitted by law, Glow by Heaven shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Site or products. All skincare products should be used as directed. The Company disclaims any liability for misuse or adverse reactions.
6. Contact Us
For any contractual, product, or website-related queries, users may reach Glow by Heaven via the contact details published on the Site.
Cookie Policy
This Cookie Policy explains how Glow by Heaven uses cookies and similar technologies to recognize you when you visit our website.
1. What Are Cookies
Cookies are small data files stored on your browser by websites. They are used for remembering user preferences, improving website functionality, and analyzing performance.
2. Types of Cookies We Use
- Essential Cookies: Required for the operation of the Site, such as enabling secure login or checkout.
- Performance Cookies: Used for analytics and measuring traffic (e.g., Google Analytics).
- Marketing Cookies: Help deliver targeted advertisements and promotions.
3. Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling cookies may affect functionality or shopping features.
4. Policy Updates
We may update this Policy from time to time. Continued use of the Site constitutes acceptance of any revised version.
5. Contact Us
For inquiries about this Cookie Policy, contact Glow by Heaven through the official channels on our website.
Refund & Return Policy
This Refund & Return Policy (“Policy”) governs all returns, replacements, and refunds for purchases made on www.glowbyheaven.com.
1. Eligibility for Returns
Returns are accepted within 7 days of delivery, provided the product is unused, unopened, and in its original packaging. Products that have been opened, used, or tampered with will not be eligible for return due to hygiene and safety regulations.
2. Non-Returnable Items
Certain products, including opened skincare items, promotional or discounted products, and free gifts, are non-returnable and non-refundable.
3. Damaged or Defective Products
If a product is damaged or incorrect, you must notify us within 48 hours of delivery, supported by photographic evidence. The Company reserves the right to verify and approve replacement or refund claims at its sole discretion.
4. Refund Process
Approved refunds will be processed within 5–7 business days to the original payment method. Glow by Heaven is not responsible for delays caused by banks or payment gateways.
5. Company’s Rights
Glow by Heaven reserves the right to refuse service, cancel orders, or limit returns at its discretion if misuse of this Policy is suspected.
6. Contact Us
Customers may contact Glow by Heaven regarding refund or return inquiries using the communication methods listed on the Site.
Disclaimer
All information, products, and recommendations provided by Glow by Heaven are intended solely for general skincare purposes.
1. Medical Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Results may vary by individual. Users are advised to conduct a patch test prior to use and consult a dermatologist for any medical concerns.
2. Product Usage
Glow by Heaven shall not be held liable for any allergic reactions, side effects, or damage resulting from misuse, negligence, or failure to follow product instructions.
3. Accuracy of Information
While we strive for accuracy, Glow by Heaven does not guarantee that all product descriptions or information are error-free or complete.
4. Limitation of Liability
To the maximum extent permitted by applicable law, Glow by Heaven and its affiliates disclaim all warranties and shall not be responsible for direct or indirect losses resulting from product usage or website reliance.
5. Contact Us
For any legal, product, or website-related concerns, please reach out to Glow by Heaven using the official contact details listed on our website.
Glow by Heaven — Policies
Privacy Policy
This Privacy Policy (“Policy”) governs the manner in which Glow by Heaven (“Company,” “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (“you” or “customers”) of our website www.glowbyheaven.com (“Site”). By accessing or using this Site, you agree to the terms of this Policy.
1. Collection of Personal Information
We may collect the following categories of personal information:
- Name, email address, contact number, billing and shipping details
- Payment and transaction details (processed securely through third-party payment gateways)
- Technical information such as IP address, browser type, and cookies
2. Use of Information
Your information may be used for the following purposes:
- Processing and fulfilling orders
- Communicating order updates, offers, or marketing communications (only with consent)
- Improving our products, user experience, and site functionality
- Complying with legal and regulatory obligations
3. Data Security
We implement industry-standard security measures and encryption protocols. However, no online system is entirely secure, and we disclaim liability for unauthorized access beyond our reasonable control.
4. Disclosure of Information
We may share your information only when necessary with:
- Payment processors, logistics partners, and service providers
- Government or law enforcement authorities where required by law
We do not sell or rent personal data to third parties.
5. Your Rights
You may access, correct, or request deletion of your data by contacting us. Marketing emails can be unsubscribed from at any time.
6. Contact Us
If you have questions regarding this Privacy Policy, please contact Glow by Heaven through our official communication channels listed on our website.
Terms & Conditions
These Terms & Conditions (“Terms”) constitute a legally binding agreement between Glow by Heaven and users of www.glowbyheaven.com. By accessing, browsing, or purchasing from our Site, you acknowledge that you have read and agreed to these Terms.
1. Eligibility
You must be 18 years or older, or access the Site under parental or guardian supervision, to make purchases.
2. Product Information and Pricing
We make reasonable efforts to ensure accuracy of all product descriptions and pricing. However, errors, omissions, or discrepancies may occur, and the Company reserves the right to correct them without prior notice. All prices are subject to change at our discretion.
3. Orders and Payments
All orders are subject to acceptance and availability. Glow by Heaven reserves the right to cancel or refuse any order for reasons including but not limited to suspected fraud, pricing errors, or stock limitations. Payments are securely processed through verified third-party gateways. The Company shall not be liable for payment failures beyond its control.
4. Intellectual Property
All content, product images, and trademarks displayed on this Site are the exclusive property of Glow by Heaven. Unauthorized use, reproduction, or distribution is strictly prohibited.
5. Limitation of Liability
To the fullest extent permitted by law, Glow by Heaven shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Site or products. All skincare products should be used as directed. The Company disclaims any liability for misuse or adverse reactions.
6. Contact Us
For any contractual, product, or website-related queries, users may reach Glow by Heaven via the contact details published on the Site.
Cookie Policy
This Cookie Policy explains how Glow by Heaven uses cookies and similar technologies to recognize you when you visit our website.
1. What Are Cookies
Cookies are small data files stored on your browser by websites. They are used for remembering user preferences, improving website functionality, and analyzing performance.
2. Types of Cookies We Use
- Essential Cookies: Required for the operation of the Site, such as enabling secure login or checkout.
- Performance Cookies: Used for analytics and measuring traffic (e.g., Google Analytics).
- Marketing Cookies: Help deliver targeted advertisements and promotions.
3. Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling cookies may affect functionality or shopping features.
4. Policy Updates
We may update this Policy from time to time. Continued use of the Site constitutes acceptance of any revised version.
5. Contact Us
For inquiries about this Cookie Policy, contact Glow by Heaven through the official channels on our website.
Refund & Return Policy
This Refund & Return Policy (“Policy”) governs all returns, replacements, and refunds for purchases made on www.glowbyheaven.com.
1. Eligibility for Returns
Returns are accepted within 7 days of delivery, provided the product is unused, unopened, and in its original packaging. Products that have been opened, used, or tampered with will not be eligible for return due to hygiene and safety regulations.
2. Non-Returnable Items
Certain products, including opened skincare items, promotional or discounted products, and free gifts, are non-returnable and non-refundable.
3. Damaged or Defective Products
If a product is damaged or incorrect, you must notify us within 48 hours of delivery, supported by photographic evidence. The Company reserves the right to verify and approve replacement or refund claims at its sole discretion.
4. Refund Process
Approved refunds will be processed within 5–7 business days to the original payment method. Glow by Heaven is not responsible for delays caused by banks or payment gateways.
5. Company’s Rights
Glow by Heaven reserves the right to refuse service, cancel orders, or limit returns at its discretion if misuse of this Policy is suspected.
6. Contact Us
Customers may contact Glow by Heaven regarding refund or return inquiries using the communication methods listed on the Site.
Disclaimer
All information, products, and recommendations provided by Glow by Heaven are intended solely for general skincare purposes.
1. Medical Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Results may vary by individual. Users are advised to conduct a patch test prior to use and consult a dermatologist for any medical concerns.
2. Product Usage
Glow by Heaven shall not be held liable for any allergic reactions, side effects, or damage resulting from misuse, negligence, or failure to follow product instructions.
3. Accuracy of Information
While we strive for accuracy, Glow by Heaven does not guarantee that all product descriptions or information are error-free or complete.
4. Limitation of Liability
To the maximum extent permitted by applicable law, Glow by Heaven and its affiliates disclaim all warranties and shall not be responsible for direct or indirect losses resulting from product usage or website reliance.
5. Contact Us
For any legal, product, or website-related concerns, please reach out to Glow by Heaven using the official contact details listed on our website.